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A Beef: Here's How To Get Satisfaction

 by: News Canada

(NC) - Have you recently purchased a product that doesn't do what it's supposed to do? Do you feel like you were deceived? Here's what the Canadian Consumer Handbook and Consumer Connection suggest you do in such a situation:

• First of all, don't be afraid to complain. The majority of businesses will be pleased to set matters right. They realize that customer goodwill is still the best form of advertising.

• Keep a file of important information. Include copies of sales receipts, repair orders, warranties, cancelled cheques, contracts, and any letters to or from the company.

• DO NOT PROCRASTINATE. If a product is defective, it is important that you return it quickly so that you do not lose the right to get your money back, as well as damages in some cases.

Consumer Connection (located at http://consumer.ic.gc.ca) has information not only on complaining effectively but also advice on consumer rights, making informed decisions, and protecting yourself from unscrupulous dealers. The Canadian Consumer Handbook gives vital information on the differences between proper and improper business procedures, on how to approach banks, insurance companies, utility companies, landlords and many others.

Consumer Connection is an award-winning Web site developed by the Office of Consumer Affairs of Industry Canada. It provides rapid access to consumer information, powerful tools to cut research time, and many useful links to consumer and other organizations. Canadians can access Consumer Connection from home, the public library, community access points or from Government of Canada, provincial and territorial service outlets. For a variety of information on everything from bank fees, to privacy rights, to the latest scams or frauds, this is the place to go.

About The Author News Canada provides a wide selection of current, ready-to-use copyright free news stories and ideas for Television, Print, Radio, and the Web. News Canada is a niche service in public relations, offering access to print, radio, television, and now the Internet media, with ready-to-use, editorial "fill" items. Monitoring and analysis are two more of our primary services. The service supplies access to the national media for marketers in the private, the public, and the not-for-profit sectors. Your corporate and product news, consumer tips and information are packaged in a variety of ready-to-use formats and are made available to every Canadian media organization including weekly and daily newspapers, cable and commercial television stations, radio stations, as well as the Web sites Canadians visit most often. Visit News Canada and learn more about the NC services.

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